Regardless of the number of participants in a particular reservation, A.N.A. will communicate solely and only with the person who made the reservation. This relates also to all subsequent contacts such as changes to or the cancelling of a reservation. The person who made the reservation must, at the time of making the reservation, be at least 18 years of age and legally competent. The person is re sponsible for the accuracy of all personal details entered into the reservation system, as well as the accuracy of all information on the participants for whom the reservation was made.
The person is responsible that all information received by A .N.A. be communicated to other participants for whom the reservation was made. If a person makes a reservation for a person who is between 16 and 18 years of age, this same person must be accompanied by the parent or custodia n, or must provide written consent from the parent or custodian.
Other limitations and conditions of use for certain program s may also exist and may be found in the description of such programs.
PRICES
All prices that A.N.A. advertises are accurate at the time of publishing. A.N.A. retains the right to change prices without prior notice.
A.N.A.’s RIGHT TO MAKE CHANGES
A.N.A. retains the right to make changes to plans and programs due to operational reasons or in the event it deems that such changes are in the interest of participants. If that should happen, the person will be notified in the shortest possible time, and the changes will have no impact on the price of the course. A person has the right to cancel a reservation for a course that has undergone changes and receive a refund of the payment if they deem such changes as unacceptable.
PERSON’S RIGHT TO CHANGES
If a person has special requests relating to a program, they m ay convey the requests at the time of making the reservation. Later changes are some times possible, but may also result in changes to the price of a reserved program.
PERSONAL DETAILS
The reservation system demands that the person open an account and enter their personal details. This relates to details such as name and sur name, contact information, special requirements, and other information . These details also relate to the person who made the reservation. The person who makes the reservation is also obligated to inform all persons, for whom a reservation was made, of the protection of personal information and acquire their approval for acting on their behalf. A.N.A. will endeavour to keep the received details up to date, accurate and complete. The same rules also apply to reservations and contacts made a t A.N.A.’s points of sale and by its business partners, where employees receive the de tails and subsequently enter them into the reservation system.
USE OF PERSONAL DETAILS
(1) For the purpose of providing services, programs, insurance, permits or otherwise, personal details may be used outside of A.N.A.
(2) Details such as religious affiliation or health information may be deemed sensitive information. Such information is collected by A.N.A. with t he aim of protecting the person. When reserving a program, the person permits A.N.A. to use the sensitive information in emergency situations outside of A.N.A., such as communicating with insurance companies or medical assistance. If the person do es not agree to such use
of sensitive information, A.N.A. will not accept the reservation.
DIRECT MARKETING
(1) A.N.A. retains the right to contact at times the person regarding news about offers, brochures, coming events and special deals and it is deemed that the person has provided such consent when making the reservation.
(2) A.N.A. will never share personal details with other third parties for advertising purposes.
(3) If a person does not want to receive the mentioned material s, please read point
(2) of the section “THE PERSON’S RIGHTS”
THE PERSON’S RIGHTS
(1) Upon the person’s request, A.N.A. will provide insight in to all data it holds on the person. Such a request is to be made by mail and titled “Insight into Personal Details” via the email address info@anasail.com or submitted at the points of sale.
(2) The person may seek via the email address info@anasail deletion from the list of contacts. In addition to that, the person may always use the “ Unsubscribe” option, which will subsequently halt the sending of further information to the person.
USE OF COOKIES AND LINKS TO OTHER WEBSITES
A.N.A. may use cookies that provides a way of identifying computers. The person may prevent the storing of cookies via their Internet browser, but in that case, the functionality of the website and reservation system may be lost. A.N.A. may use cookies to track the online behaviour of visitors and participants with the aim of improving the online website experience.
The use of A.N.A.’s website and reservation system implies the person has accepted the use of cookies.
The A.N.A. website may contain links to other websites. The content of such websites and functionality of the links is not the responsibility of A.N.A.
MONITORING
With the aim of ensuring quality and safety while providing services and protecting A.N.A., persons and participants, A.N.A. may monitor and/or record:
(1) telephone calls,
(2) use security cameras within and around the base,
(3) transactions and activities at points of sale and
(4) geolocation data from A.N.A.’s boats.
All recordings are solely the property of A.N.A.
PRIVACY STATEMENT
A.N.A. has undertaken all reasonable steps and measures with the aim of protecting personal information.
CHANGES TO THIS POLICY
All changes to the Policy will be placed on the A.N.A. website and reservation system, and will be accessible if requested via email.
CANCELLATIONS BY A.N.A.
In case of any organisation issues from A.N.A. due to which the course cannot be held, A.N.A. reserves the right to change the time period of the course, and the participant will be informed in a timely manner. The participant will be offered the course at a different time, or a different, acceptable agreement will be made.
A.N.A. reserves the right to cancel a program due to unforeseen circumstances (epidemic, extreme weather conditions, war…). Those situations exclude any right to a refund. A.N.A. is not responsible for other potential expenses the participants may have had due to cancellation.
CANCELLING BY THE PERSON
If the program is bought at a point of sale, cancelling may be done in writing. For all cancellations by the person, A.N.A. reserves the right to charge costs based on the following:
– cancellation up to 30 or more days prior to the program: 20% of the paid amount
– cancellation 15 to 29 days prior to the program: 50% of the paid amount
– cancellation within 14 days prior to the program: 100% of the paid amount
Refunding payments is not possible if coming late to the star t of the program, failing to attend or quitting the program prior to its completion. Failure to attend is deemed when a participant does not come to a previously defined location at a previously defined time, as is described on the website for every program or in the reservation program or sent in writing. A.N.A. is not responsible for problems the participant may
encounter in finding the location where the program is to be held.
WEATHER CONDITIONS
Fog, mist, rain, wind, prognoses such as “possible thunder storms”, do not affect the normal implementation of the plans and programs. However, severe weather conditions do exist where a program will not be halted but instead plans and schedules as well as the tempo of running the program will then be altered. This decision is the sole responsibility of the instructor in consent with the base manager.
INSURANCE
All insurance such as additional health or travel insurance , including insurance for personal belongings is the responsibility of the participant.
PASSPORTS AND VISAS
All participants are responsible for having valid travel documentation.
MEDICAL SERVICES
The manner of providing and the scope of medical insurance services depends on the domicile country of the participant. More details can be found on the website http://www.hzzo.hr/en
GENERAL SAFETY AND HEALTH
A.N.A. will provide its participants general instructions for their safety and health. If necessary, the person must, prior to attending the program, consult with their physician. Depending on the course or program, activities may be strenuous, require staying on a boat for multiple days, possibly poor weather conditions and the effects of the sun, hence it is the responsibility of the participant to be physically and psychologically ready for such exertions.
The participant is obligated to inform the sailing instruct or and other persons in charge at A.N.A. prior to the program commencing, of their illnesses, disabilities, allergies and/or other conditions that may pose an added risk to partici pants or possibly hinder them from completing the program. Such notice is necessary a s it aims to protect the participant and need not pose an obstacle to properly participating in a program. The instructors are not qualified to provide medical assistance, but they may do so with the explicit permission of the participant and at the participant’s risk.
All participants are personally responsible for protecting themselves against bad weather and the effects of the sun. The participant must carry on board a sailing or foul weather jacket and pants. The participant must have spa re clothing and footwear. The advice for sun protection is to wear a cap and sun glasses, as well as using high factor sun creams. The person declares at their own risk that the ypossess the appropriate swimming and sea survival skills.
Despite all endeavours that A.N.A. invests in ensuring comfort, the participant accepts the fact that all programs include a certain level of risk and discomfort. A.N.A. does not assume any responsibility in case of injuries, damage, losses, additional costs, discomfort and the like incurred by the participant and/or equipment.
BEHAVIOUR
The sailing instructor, base manager or sales representative of A.N.A. represent authority and the person responsible. The participant must actively and properly perform safety procedures and actions with which the participant will become familiar, as well as those determined by the instructor on the boat or base manager. A.N.A. reserves the right to expel those participants that fail to behave in line with the stated
procedures and actions or who, on account of their behavior, have brought upon other participants discomfort or risk, without any obligation by A.N.A. to provide compensation to expelled participants. The successful imp lementation of a program is based on a schedule to which participants must adhere. Attention to the completeness and technical functionality of equipment (training boat and boat system) and active participation in maintaining hygiene and cleanliness of the training boats, are an integral part of the program and participants will actively participate in such matters.
COMPLAINTS AND CLAIMS
If there are reasons for dissatisfaction with any part of a program, the participant is obligated to immediately lodge a complaint to the sailing instructor, base manager or other person in charge at A.N.A. If the participants does not immediately do so, there can be no guarantee of subsequently finding an appropriate solution. If dissatisfaction becomes significant and continual, the participant may lodge a complaint, via the official email address info@anasail.com, as soon as possible but no later than within 14 days of completing the course. A.N.A. will respond to the com plaint within the legally stipulated deadlines. These Terms of Service relate to all A .N.A. programs, but should there be complaints or disputes, the terms defined and specific for each program shall have priority.
The participant acknowledges the existence of a ban on boarding the boat while intoxicated or under the influence of drugs.
The participant is aware that medical services and facilities may not always be available during the program and that it is the participant’ s responsibility to have an insurance policy that also covers the cost of emergency medical treatment and medical transport during the entire program. A.N.A., its sailing instructors and base managers are not responsible for the availability of appropriate medical equipment and necessities that may be needed during the program, especially when staying out at sea, or for the availability of first aid or medical procedures, or inadequate professional provision of first aid or medical procedures by the sailing instructor, base manager, a physician or third parties.
The participant acknowledges to willingly participating i n the selected program and activities, and is aware of the risk of such participation.
The participant accepts responsibility for personal wellbeing and indemnifies A.N.A., the sailing instructors, base managers and all other related persons from all responsibility and any claims relating to any consequences, risks from illnesses, physical and psychological injuries including death and other possible consequences from participating in activities relating to participation in the program.
The participant has carefully read the Terms of Service and fully agrees with the content.
AMENDMENTS TO THE TERMS OF SERVICE
All amendments to the Terms of Service will be published by A.N.A. on its website and reservation system, and are available upon request by email.
www.anasail.com
A.N.A. d.o.o. Pakoštanska 5, 10000 Zagreb, Croatia
info@anasail.com
