LANGUAGE IN WHICH THE COURSE IS HELD
The English language is used when holding lectures, except if all participants adequately understand the Croatian language. In that case, the lectures will be held in Croatian. The practical part of the program will solely use English maritime terminology, whereas communication by the instructor will take place in Croatian and English, depending on the participants. A participant is re sponsible for immediately warning the instructor if additional instructions in English or Croatian are necessary.
RYA courses are always held on English language (theory, practice and maritime terminology).
All insurance such as additional health or travel insurance , including insurance for personal belongings is the responsibility of the participant.
PASSPORTS AND VISAS
All participants are responsible for having valid travel documentation.
The manner of providing and the scope of medical insurance services depends on the domicile country of the participant. More details can be found on the website http://www.hzzo.hr/en
GENERAL SAFETY AND HEALTH
A.N.A. will provide its participants general instructions for their safety and health. If necessary, the person must, prior to attending the program, consult with their physician. Depending on the course or program, activities may be strenuous, require staying on a boat for multiple days, possibly poor weather conditions and the effects of the sun, hence it is the responsibility of the participant to be physically and psychologically ready for such exertions.
The participant is obligated to inform the sailing instruct or and other persons in charge at A.N.A. prior to the program commencing, of their illnesses, disabilities, allergies and/or other conditions that may pose an added risk to partici pants or possibly hinder them from completing the program. Such notice is necessary a s it aims to protect the participant and need not pose an obstacle to properly participating in a program. The instructors are not qualified to provide medical assistance, but they may do so with the explicit permission of the participant and at the participant’s risk.
All participants are personally responsible for protecting themselves against bad weather and the effects of the sun. The participant must carry on board a sailing or foul weather jacket and pants. The participant must have spa re clothing and footwear. The advice for sun protection is to wear a cap and sun glasses, as well as using high factor sun creams. The person declares at their own risk that the ypossess the appropriate swimming and sea survival skills.
Despite all endeavours that A.N.A. invests in ensuring comfort, the participant accepts the fact that all programs include a certain level of risk and discomfort. A.N.A. does not assume any responsibility in case of injuries, damage, losses, additional costs, discomfort and the like incurred by the participant and/or equipment.
The sailing instructor, base manager or sales representative of A.N.A. represent authority and the person responsible. The participant must actively and properly perform safety procedures and actions with which the participant will become familiar, as well as those determined by the instructor on the boat or base manager. A.N.A. reserves the right to expel those participants that fail to behave in line with the stated
procedures and actions or who, on account of their behavior, have brought upon other participants discomfort or risk, without any obligation by A.N.A. to provide compensation to expelled participants. The successful imp lementation of a program is based on a schedule to which participants must adhere. Attention to the completeness and technical functionality of equipment (training boat and boat system) and active participation in maintaining hygiene and cleanliness of the training boats, are an integral part of the program and participants will actively participate in such matters.
COMPLAINTS AND CLAIMSGENERAL DISCLAIMER
If there are reasons for dissatisfaction with any part of a program, the participant is obligated to immediately lodge a complaint to the sailing instructor, base manager or other person in charge at A.N.A. If the participants does not immediately do so, there can be no guarantee of subsequently finding an appropriate solution. If dissatisfaction becomes significant and continual, the participant may lodge a complaint, via the official email address firstname.lastname@example.org, as soon as possible but no later than within 14 days of completing the course. A.N.A. will respond to the com plaint within the legally stipulated deadlines. These Terms of Service relate to all A .N.A. programs, but should there be complaints or disputes, the terms defined and specific for each program shall have priority.
The participant acknowledges to willingly and at personal risk participating in the A.N.A. program and is aware that it involves certain risks an d danger, including but not only these: the danger of sailing at sea and in remote area s, travelling using transport means and infrastructure in the state it is, weather conditions and the forces of nature (sea and wind conditions), illness or injuries without the possibility of immediate evacuation or without availability of specific medical necessities (does not include those included in on-board medical kits), physical exertion and other factors.The participant acknowledges the existence of a ban on consumption of alcoholic beverages, cigarettes or drugs and the use of flammable agents during the stay of the boat.
The participant acknowledges the existence of a ban on boarding the boat while intoxicated or under the influence of drugs.
The participant is aware that medical services and facilities may not always be available during the program and that it is the participant’ s responsibility to have an insurance policy that also covers the cost of emergency medical treatment and medical transport during the entire program. A.N.A., its sailing instructors and base managers are not responsible for the availability of appropriate medical equipment and necessities that may be needed during the program, especially when staying out at sea, or for the availability of first aid or medical procedures, or inadequate professional provision of first aid or medical procedures by the sailing instructor, base manager, a physician or third parties.
The participant acknowledges to willingly participating i n the selected program and activities, and is aware of the risk of such participation.
The participant accepts responsibility for personal wellbeing and indemnifies A.N.A., the sailing instructors, base managers and all other related persons from all responsibility and any claims relating to any consequences, risks from illnesses, physical and psychological injuries including death and other possible consequences from participating in activities relating to participation in the program.
The participant has carefully read the Terms of Service and fully agrees with the content.
AMENDMENTS TO THE TERMS OF SERVICE
All amendments to the Terms of Service will be published by A.N.A. on its website and reservation system, and are available upon request by email.
A.N.A. d.o.o. Pakoštanska 5, 10000 Zagreb, Croatia